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FREQUENTLY ASKED QUESTIONS

Find immediate answers to common questions regarding our equipment sourcing process, quality assurance, logistics, and technical compliance

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  • Safety
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GENERAL QUESTIONS

Frequently asked questions

WHAT INDUSTRIES DO YOU PRIMARILY SERVE?

We primarily serve the Petrochemical, Oil & Gas, Power Generation, and Water Treatment industries, providing specialized equipment for each secto

WHAT IS YOUR WARRANTY POLICY ON EQUIPMENT ?

All equipment comes with the full manufacturer’s warranty, which is typically 12 to 24 months from the date of commissioning or delivery, depending on the item

DO YOU HANDLE EXPORT DOCUMENTATION AND CUSTOMS?

Yes. Our logistics team manages all necessary export documentation, certifications, and complex customs clearance procedures to ensure smooth delivery worldwid

WHERE DO YOU SOURCE YOUR EQUIPMENT FROM?

We source from a verified network of internationally certified manufacturers in Europe, Asia, and North America, based on client specifications and project requirements.

TECHNICAL QUESTIONS

Frequently asked questions
CAN YOU MATCH NON-STANDARD OR OBSOLETE PARTS?

Yes. Our engineering team assists with cross-referencing obsolete equipment and uses detailed technical data (drawings, P&IDs) to identify or source equivalent modern replacements

WHAT TECHNICAL STANDARDS ARE YOUR VALVES/PUMPS CERTIFIED TO?

We primarily supply equipment compliant with critical standards such as API, ASME, ASTM, and ISO, ensuring material and design integrity for high-pressure/high-temperature applications.

HOW DO YOU ENSURE MATERIAL TRACEABILITY?

All supplied items are delivered with complete Material Test Certificates (MTCs) and documentation, providing full traceability from the raw material to the final product shipment.

DO YOU PROVIDE MATERIAL SUBSTITUTION ADVICE?

We provide expert advice on alternative materials (e.g., Duplex, Super Duplex, Alloy 625) to improve corrosion resistance or meet specific fluid handling requirements in harsh environments.

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